F.A.Q.

If you have any questions or problems please write to info@edrinks.ee or call +372.553.1236. We will reply to you in the shortest possible time. 

We also listed the most frequently asked questions here.

WHAT IS THE SELECTION AND QUALITY OF THE PRODUCTS OFFERED IN THE EDRINKS.EE SHOP?

Our purchasing specialists have selected products for every taste and wallet. You will find a selection of wines that are perfect for a delicious dinner, a wedding table and a picnic, as well as other strong and soft alcoholic and non-alcoholic beverages. We stand for the high quality of our products and the satisfaction of our customers. 

HOW MUCH CAN I PURCHASE AT A TIME?

There are no restrictions on the total amount of products. However, there may be a limit to the amount that can be sold for a particular product. 

HOW ARE THE BOTTLES PACKAGED? 

We place each bottle in a bubble wrap and then carefully box it. We make sure that our customers receive the ordered products in their entirety. If, however, You should receive a defective product, it will be replaced or the value will be compensated financially. If you notice that the packaging is broken or wet, do not accept the shipment, but make a declaration to the courier and inform us by writing to info@edrinks.ee or by calling +372 553 1236. 

HOW ARE THE PRODUCTS STORED?

Our products are stored at a controlled temperature and in a clean storage rooms, ensuring very good conditions in all price ranges. 

HOW MUCH TIME DO I HAVE TO PAY THE INVOICE? 

You have 24 hours to pay the invoice. If the invoice has not been paid during the relevant time, the order shall be canceled.  

MAY I PLACE THE ORDER BY TELEPHONE? 

At eDrinks, orders are placed through the online ordering system on the website of the e-shop or by calling our Haabersti shop at +372.600.2004, thanks to which it enables us to offer You the most favorable prices. 

HOW DO I RECEIVE THE GOODS?

It is possible to order the goods by: 

- SmartPost parcel terminal for which is necessary an ID-card, the goods shall be dispatched between 10 AM- 10 PM 

- homedelivery or delivery to office by Venipak courier  

- ordering to eDrinks shop at Tallinn (80 Pärnu str.) -  free of charge

- ordering to eDrinks shop at Tabasalu (10b Klooga str.) - free of charge

- ordering to eDrinks shop at Haabersti (Haabersti 1) - free of charge

- ordering to eDrinks shop at Tartu (1 Vitamiini str.) -  free of charge

- ordering to eDrinks shop at Pirita (24 Merivälja str.) - free of charge

The goods will be picked up and dispatched on working days (Mon - Fri) from 10 AM to 5 PM. The goods arrive at the customer or the selected store within 2-4 business days. 

CAN ANYBODY ELSE RECEIVE THE GOODS ON MY BEHALF? 

If you order goods via Venipak, you must inform us in advance that the goods will be received by someone else. We need to know the recipient's name and phone number. The consignee must be at least 18 years old and provide a document as a proof of identity. The SmartPOST parcel terminal dispatches goods only on the basis of the customer's ID-card. 

WHAT ARE THE ORDERING AND RECEIVING OPPORTUNITIES, WHEN RESIDING ABROAD? 

You can order the goods either through the online ordering system of the e-shop or by calling our Haabersti shop +372.600.2004. Unfortunately we are currently unable to ship the goods abroad. In Estonia it is possible to have a parcel sent to an adult friend by Venipak courier, for which it is necessary to fill in the delivery address and data with the respective friend’s address and data. 

There is also the opportunity to get the goods from our stores delivered to

- eDrinks shop at Tallinn (80 Pärnu str.) -  free of charge

- eDrinks shop at Tabasalu (10b Klooga str.) - free of charge

- eDrinks shop at Haabersti (Haabersti 1) - free of charge

- eDrinks shop at Tartu (1 Vitamiini str.) -  free of charge

- eDrinks shop at Pirita (24 Merivälja str.) - free of charge

HOW CAN I RECEIVE THE GOODS FROM THE SMARTPOST PARCEL TERMINAL?

As soon as the parcel reaches the destination parcel terminal, a message is sent to your mobile phone via SMS. You have to go to the parcel terminal, enter the door code you received with the message and an ID-CARD.

More information about SmartPOST services can be found here.

HOW MUCH TIME DO I HAVE TO TAKE OUT THE GOODS FROM THE SMARTPOST PARCEL TERMINAL?

The parcel is kept in the parcel terminal for 7 calendar days from the date of sending the door code to your mobile phone. The parcel is then returned to the Seller.

 

WHY SHOULD I INSERT MY ID CARD INTO THE SMARTPOST PARCEL TERMINAL?

When you insert your ID-card, the terminal automatically checks that You are 18 years old. The terminal will not issue any ordered goods to minors! 

IN CASE I DID NOT CHOOSE A SMARTPOST PARCEL TERMINAL, HOW DO I PROCEED?

In case the desired SmartPOST parcel terminal was not selected, write to info@edrinks.ee. In the letter You should indicate in which parcel machine you wish to receive the goods and include the order number. If you have chosen "Pick up items by myself" and still want the goods ordered to be delivered by post, we will issue the invoice by charging you a postal fee. The goods will be assembled and sent to You after the conclusion of the payment of the invoice. 

ERROR PAYING BY BANK LINK, HOW DO I PROCEED? 

In the given situation, the easiest way to complete your order is to pay by transferring the amount specified in the e-mail You were sent or to place a new order. On the delivery note you will find the order number, the amount and the bank accounts where the transfer can be made. Such failures occur in various bank systems over which eDrinks has no control. 

IF I ORDERED A LARGER QUANTITY  OF ALCOHOL FOR WEDDING, FOR EXAMPLE, BUT I WANT IT TO BE TRANSFERED TO THE VENUE ONLY TWO WEEKS LATER, THEN ON WHICH TERMS SHOULD I FORWARD MY WISH? 

When you place an order, use the comments box where you can write down your wish. You can also contact us by e-mail info@edrinks.ee or by calling +372.553.1236. We recommend that you notify us of your special requests immediately after placing your order!

WHY SHOULD I ENTER MY DATA UPON ORDERING?

Your information is required for the transfer of the goods and for the identification of the customer upon the delivery of the goods.

CAN I CHANGE MY PASSWORD LATER?

Yes, you can. After logging in to the e-shop, the "My Account" page will open. Click the "Your Personal Information" button. Enter your password in the box and then enter your new password twice in a row. 

WHAT ARE THE BENEFITS TO ME WHEN SUBSCRIBING TO A NEWSLETTER?

Subscribe to our newsletter to be among the first to find out about our best deals, campaigns, new and limited edition products. Offer products often finish quickly, so it's worth keeping Yourself up to date.

I RECEIVED INACCURATE OR DEGRADED GOODS, WHAT CAN I DO?

If this is the case, please contact us by e-mail info@edrinks.ee or by calling +372 553 1236. We will solve the problem quickly in a manner that suits you.

IS THE E-SHOP AND SHOPPING SELECTION IDENTICAL?

Our stores always have a slightly larger selection than the online store.